Secure & Transparent
Privacy Policy
Last Updated: July 26, 2026. Learn how Rechup protects your information.
1. Scope of Services
Rechup is a fully operational digital utility and recharge platform. The following services are live and active:• Mobile Prepaid Recharges (All major operators — Jio, Airtel, Vi, BSNL)• Mobile Postpaid Bill Payments• DTH Recharges• Utility Bill Payments (Electricity, Gas, Water, Broadband, Landline)• Subscription & Cable TV• Gift Cards / Brand Vouchers — Launching August 1, 2026. Full service will be available from that date. No transactions are processed for this service until then.
2. Information We Collect & Permissions Used
We collect only the specific information necessary to operate, verify, and secure your mobile recharge and brand voucher transactions. We request and utilize the following permissions and data:• State Registration: We collect your registered home state of residence during signup. This is mandatory to determine the legal Place of Supply (POS) for tax invoice calculations (CGST/SGST for Assam, and IGST for other states) under the Goods and Services Tax (GST) regulations of India.• Device-SIM Binding (READ_PHONE_STATE, READ_PHONE_NUMBERS): Accessed to bind your Rechup account to the physical SIM card in your current device. This prevents unauthorized remote login and session hijacking.• Contacts Access (READ_CONTACTS): Accessed only when you open the contact picker. This allows you to pick numbers easily from your address book. We do not upload your contact list to our servers; all processing is done locally.• Camera & Gallery (CAMERA, Gallery Access): Used only during the voluntary KYC verification process (allowing you to capture selfies or upload identity cards) and in our customer support chat (to attach relevant screenshots).• Document Picker (Storage Access): Used to select PDF or image files of Aadhaar cards and PAN cards during voluntary KYC verification.• Biometric Authentication (USE_BIOMETRIC, USE_FINGERPRINT): Enables the Local Lock feature to secure your wallet and transactions. The authentication is processed entirely locally by your device's operating system hardware. Rechup never accesses, stores, or transmits biometric data.• Push Notifications: Used to send you real-time updates regarding recharge transaction status, wallet balance updates, and important security alerts.• Device Security Identifiers: We collect unique device identifiers (Android ID/UUID) to detect root access, customized systems, and unauthorized parallel sessions to safeguard your financial wallet balance.• Device Specifications & Bug Diagnostics Payload (`deviceInfo`): When you submit bug reports, report technical issues, or when an in-app error/crash occurs, we collect technical device diagnostics under the
deviceInfo object. This includes specific parameters:• Device Name & Brand: deviceName, brand (e.g. Samsung, Xiaomi, Vivo, Realme, Apple)• Model Identifiers: modelName, modelId (e.g. Galaxy A54, SM-A546B)• Operating System & Version: osName, osVersion (e.g. Android 13/14)• Platform & API Level: platform, platformVersion (e.g. Android API Level 34)• Physical Device Verification: isDevice (verifies physical hardware vs emulator)• Metadata: Attached alongside app build version, active screen name, error stack trace, and your registered phone number.This data is collected solely to diagnose technical issues, reproduce bugs, ensure app compatibility across various Android device configurations, and provide responsive customer support.3. Biometrics & Transaction PIN Security
We prioritize the security of your wallet and transactions:• Biometric Authentication (Fingerprint / Face ID): When you enable the Biometric/App Lock feature, the authentication is processed completely locally by your device's operating system hardware. Rechup never accesses, stores, or transmits your biometric fingerprint or face scan data to our servers.• Transaction PIN: To secure your payments, we require you to set a 4-digit PIN. This PIN is encrypted and verified strictly on our secure backend solely when executing recharges, changing security configurations, or enabling/disabling biometric lock.
4. KYC Verification
To comply with regulatory anti-money laundering (AML) and security standards, we verify identity documents. If you submit KYC documents (Aadhaar, PAN, and selfie), they are encrypted and stored securely. Face-matching technology or manual verification may be used to confirm your identity. KYC details are never shared with external parties.
5. Device-SIM Binding & Security Restrictions
To protect your funds, we link your active account session to your device's physical SIM card. If your device is detected to be rooted or running cheat/hacking frameworks, we restrict wallet deposits to a maximum of ₹500 per month and recharges to a maximum of 1 successful recharge per month to secure your balance.
6. Wallet & Payments — Closed-Loop Policy
Rechup operates a closed-loop prepaid wallet. Key points you must be aware of:• Adding Money: You may add money to your Rechup wallet using supported payment methods (UPI, debit/credit card, net banking) available within the app. Your payment information is processed securely through our authorized payment gateway partners (e.g., Cashfree, Razorpay). We do not store your card or bank account credentials on our servers.• Usage Restriction: Wallet balance can only be used to pay for services within the Rechup app — including mobile recharges, DTH recharges, utility bill payments, brand vouchers, and any other services offered on the platform.• No Withdrawals: Withdrawal, cash-out, or transfer of wallet balance to any external bank account, UPI ID, or third party is strictly not supported or permitted.• No Peer Transfers: Transfer of wallet balance between Rechup user accounts is not permitted.• Refunds: Failed transaction amounts are automatically refunded back to your Rechup wallet balance.• Cashbacks & Rewards: Promotional cashbacks and referral rewards credited to your wallet are subject to the same closed-loop restrictions.
7. Referral and Rewards
Our "Refer to Earn" program grants commission to users who refer others to sign up and complete recharges. Referral logs are used solely to verify eligibility and process reward credits.
8. Data Security
We utilize industry-standard cryptographic methods to secure your data in transit and at rest. We limit system access to authorized personnel and do not sell your personal data.
9. Third-Party Services
Rechup integrates with trusted payment processing gateways and telecom recharge APIs. These services are bound by their own privacy terms and comply with applicable local regulations.
10. Children's Privacy
Our services are intended for users aged 18 and above. We do not knowingly collect personal data from minors.
11. Policy Updates
We may update this Privacy Policy from time to time. Continued use of the app constitutes your acceptance of any changes. You will be notified of major updates within the app.
12. Contact Us
If you have any questions or concerns about this policy, please reach out to our support team through the app or email us at rechup.support@bhaaratbyte.com.
Corporate Information
Rechup is owned and operated by Bhaaratbyte Technologies Private Limited. For legal queries, please contact our support team:
Corporate Address
Bhaaratbyte Technologies Private Limited,
KOPATI TOWN, KHAJUABIL, Kopati,
Darrang – 784113, Assam.